Frequently Asked Questions

Can your light-up letters be wall hung?
Yes we include picture hooks on the back. If you wanted your electrician to wire the lights directly into the mains, we have a clever solution for you please contact us.

Do you ship worldwide?
Yep sure do!

Can you fit my sign/light with a Euro or US plug?
All our lights come with a UK plus as standard, this is so we know they are safe and have been properly tested, however a simple travel adapter normally gets round any problems. If you still wanted a plug suited to your country we recommend speaking to an qualified electrician in your country.

Are you lights PAT tested?
Yes all our lights fitted are PAT tested.

How long does it take to reach me?
If your item is in-stock we normally aim to ship your order next day but if you need it sooner then please contact us we have been known to work miracles!

Can I can collect my order from your studio/workshop?
Yes absolutely, we are based in Wood Green, North London.

Is your studio/workshop open to the public?
Yes everyday from 9 to 6pm, but please call ahead to ensure there is someone here to greet you.

How long is the cable?
2m but we can also provide 3m or 5m lengths for a small additional fee

Can I use your letters outdoors?
Our off the shelf letters are for interior use, but we do make letters for exterior use, please contact us.

Can I have a white cable instead of the standard black?
Yes, please email to let us know your preference after you have placed your order

What if I change my mind?
No problem, if you have bought one of in-stock products we can offer you a full refund (minus the shipping costs), please contact us within 14 days to arrange.

Can I have the lights in different colours/sizes?
Yep absolutely, we can work with any design/font/shape, colour or size, please see our custom signs page.

Do you sell the fairground lights seperately?
No but we do sell replacement light bulbs

I'm a retailer and I would like to stock your products, do you sell to trade or drop ship?
We used to but we've put retail/trade sales on hold for now in favour of selling direct to the customer to make our prices as competitive as possible.